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Guest / Table Management

Improving operating efficiency with NCR Aloha Guest Manager

How can NCR solve problems with operations to make everyday easier in your restaurant?

  • Effective server and table management
  • Know exactly which tables are available and how long each party has been sat
  • Personalized service and intelligent, accurate wait time quotes
  • Visibility into problem areas in the seating cycle
  • Reduced training time with an intuitive, easy-to-learn interface

INCREASED EFFICIENCIES

  • Manages reservations, walk-ins and call-ahead parties in a single, consolidated list
  • Enables remote updating of table status so a host knows immediately when a table is available
  • Automates server rotations to ensure fair and consistent seating load across servers
  • Captures valuable guest information, including contact info, guest preferences and visit history

IMPROVED GUEST EXPERIENCE

  • Eliminates third party paging systems and connects with guests using text and voice messaging
  • Reduces walk-aways and frustrated guests with intelligent and accurate wait time quotes
  • Tracks your guests’ special occasions, such as birthdays, anniversaries, etc.
  • Provides alerts when guests are waiting longer than their quoted time

SPEED-OF- SERVICE

  • Increases seat utilization with intelligent seating suggestions and real-time operational statistics
  • Allows for identifying dirty tables quickly and initiating bus requests
  • Enables staff to target tables that will open at similar times in order to join for large parties
  • Alerts managers to tables that are exceeding target times during the check process