NCR Aloha Guest Manager
Tools to deliver a truly memorable guest experience
Aloha Guest Manager is an advanced reservations and waitlist management application that integrates with the Aloha POS. Aloha Guest Manager enables restaurant operators to provide
accurate quote times and personalized service, reducing table turn times and enhancing the guest experience. Aloha Guest Manager also dramatically improves a site’s operational efficiency by eliminating manual processes for the hosts and providing managers with historical data to help identify problem areas in the seating cycle. Benefits include:
- Superior customer service
Aloha Guest Manager enables hosts to provide guests with accurate wait time estimates and capture and respond to their requests. In addition, the solution includes a customer database that tracks preferences and visit history, helping hosts identify repeat visitors and VIPs quickly.
- Improved seat utilization
Restaurants depend upon rapid service and high seat turnover to maximize revenue with every meal service. Use seat utilization tools to match parties to their appropriate table size, increasing seating efficiency and reducing the number of empty seats.
- Increased host productivity
Automate server rotation with every seating, ensuring equitable distribution of guests and improving speed-of-service. Add reservation functionality to provide real-time reservation capabilities and send email reminders to guests.
- Operational metrics to drive performance
Aloha Guest Manager delivers real-time analytics on server performance, table turns and customer behavior. These valuable analytics allow you to accelerate service and assign high performing staff to busy shifts.
- Branded online reservations for guest convenience
With Aloha Online Reservations, you can book and manage guest reservations from your own website, enhancing your brand. The solution is easy and cost-effective to implement, providing you with expanded marketing and customer service capabilities.
- Integrated paging and handheld capabilities
Initiate paging a guest to a third party paging system from within Aloha Guest Manager.
- Easy management of walk-in and call-ahead guests
Flag wait list guests as either walk-in or call-ahead. Call-ahead guests are color coded until they arrive and are checked in. Call-ahead and reservations can be accepted remotely in the back office.
- Connect with customers via text messaging
Using Guest Manager, you have access to unlimited text messaging functionality that notifies your guests when their table is ready or to confirm a reservation being made.